hacksaw Privacy Policy — How Your Personal Data Is Handled in the Philippines

When you register an account on the hacksaw platform, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and preferred payment method details. We also collect information generated through your use of the platform, such as your betting history, session activity, device type, browser information, and IP address. This technical data helps us maintain platform security, detect unusual activity, and ensure that our services function correctly on your device. For identity verification purposes, we may request a copy of a government-issued ID or other supporting documents as required under Philippine regulations. All information collected is stored securely and accessed only by authorised personnel with a legitimate operational need. We do not collect more information than is necessary to operate your account and comply with our legal obligations in the Philippines.

The personal data we collect is used to create and manage your account, process deposits and withdrawals in Philippine pesos, verify your identity, and deliver the betting and gaming services you have requested. We also use your information to communicate with you about your account, including transaction confirmations, security alerts, and updates to our terms or policies. Where you have opted in, we may send you information about promotions and offers available on the platform — you can withdraw this consent at any time by contacting our support team. Your data is used to monitor platform activity for fraud prevention, responsible gaming compliance, and regulatory reporting as required by Philippine authorities. We do not use your personal information to make automated decisions that produce significant legal effects without human review. Any analysis of your activity data is used solely to improve platform performance and your experience as a Filipino player.

hacksaw does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and technical infrastructure providers — but only to the extent necessary for them to perform their specific function. All third-party partners are contractually required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the service they provide to us. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law or in response to a valid legal request. In the event of a business transfer or restructuring, your data may be transferred as part of that process, and you will be notified in advance where required by law. We will never share your data in a way that is inconsistent with this Privacy Policy without first obtaining your explicit consent.

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records, identity verification documents, and account activity logs are typically retained for a minimum of five years following account closure to satisfy anti-money laundering and financial reporting requirements. If you request deletion of your account and there is no outstanding legal or regulatory reason to retain your data, we will action your request within a reasonable timeframe and confirm when deletion is complete. Data that is no longer required for any operational or legal purpose is securely deleted or anonymised so that it can no longer be linked to you as an individual. We periodically review the data we hold to ensure that we are not retaining information beyond what is necessary. If you have questions about the specific retention period that applies to your data, you may contact our support team at [email protected].

As a registered player on the hacksaw platform, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request deletion of your data where there is no overriding legal reason for us to retain it. You also have the right to object to certain types of processing, to request that we restrict how we use your data while a dispute is being resolved, and to receive a copy of your data in a portable format where technically feasible. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request. We will respond within a reasonable period and may need to verify your identity before processing your request to protect against unauthorised access. If you believe your data rights have not been respected, you have the right to raise a complaint with the relevant data protection authority in the Philippines.

The hacksaw platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and ensure the platform functions correctly on your device. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use core features such as logging in and placing bets. We may also use analytics cookies to understand how Filipino players navigate the platform, which helps us identify areas for improvement and optimise the mobile experience. You can manage your cookie preferences through your browser settings at any time, though disabling non-essential cookies will not affect your access to the main platform features. We do not use third-party advertising cookies or share cookie data with external marketing networks. For more detail on the specific cookies we use and their purposes, please contact our support team.

We apply industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission using TLS protocols, secure server infrastructure, access controls that limit data visibility to authorised personnel only, and regular security reviews of our systems and processes. Passwords are stored using one-way hashing and are never accessible in plain text by any member of our team. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities as required by applicable law. We encourage you to also take steps to protect your own account — including using a strong, unique password and never sharing your login credentials with anyone. If you suspect that your account has been accessed without your authorisation, please contact our support team immediately so we can take protective action.